Terms and Conditions

In accordance with the provisions of Law n°2004-575 of June 21, 2004 on Confidence in the Digital Economy, it is hereby brought to the knowledge of users and visitors, hereinafter the "User", of the website https://lunarvirtualspace.com, hereinafter the "Site", the following legal notices.

Connection and navigation on the Site by the User implies complete and unreserved acceptance of these legal notices.

SITE PUBLISHER

The publication of the Site is managed by the company lunarvirtualspaces, Individual Business, registered in the Trade and Companies Register of AMIENS under the number 939320529, with registered office located at:

HOSTING PROVIDER

The Site is hosted by the company HOSTINGER, with registered office located at:

SITE ACCESS

The Site is normally accessible to the User at all times. However, the Publisher may, at any time, suspend, limit or interrupt the Site in order to perform, in particular, updates or modifications to its content. The Publisher cannot be held responsible for any consequences of this unavailability on the User's activities.

DATA COLLECTION

The Site ensures that the User's personal data is collected and processed in respect of privacy in accordance with Law n°78-17 of January 6, 1978 relating to computer science, files and freedoms and in compliance with applicable regulations concerning the processing of personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.

Pursuant to these regulations, the User has the right to access, rectify, delete and object to their personal data. The User may exercise this right:

• By email to support@lunar.com
• By mail to 28 RUE VERTE, GRIVESNES, 80250
• Through the contact form
• From their personal account

INTELLECTUAL PROPERTY

Any use, reproduction, distribution, commercialization, modification of all or part of the Site, without express authorization from the Publisher is prohibited and may result in legal action and prosecution as provided for by applicable regulations.

GDPR COMPLIANCE

lunarvirtualspaces is committed to fully complying with the General Data Protection Regulation (GDPR). Personal data collected is processed in accordance with the provisions of the GDPR and applicable French legislation on data protection.

For any questions concerning the processing of your personal data, please contact us at support@lunar.com.

RETURN & REFUND POLICY — DIGITAL PRODUCTS

At Lunar Spaces, we offer digital products. Due to the intangible nature of these items, our return and refund policy differs from that of physical goods.

Refunds and Cancellations

Once your purchase has been confirmed and the digital product (file, download link, or online access) has been delivered or downloaded, we generally cannot offer refunds, except in the following cases:

• The product could not be downloaded or accessed properly.
• The file is corrupted, unusable, or does not match its description.
• A billing error or duplicate payment occurred.

If you experience any of these issues, please contact us within 14 days of your purchase at: